Chris O'Shea
If a business has made a mistake with your order or botched a service it provides, it can pay to complain. However, there’s a nuance to the complaining. You don’t want to just rant and rave. That typically doesn’t get you far. Here’s how to get the best results when complaining to a company.
Be Fast
The quicker you file your complaint, the better. The faster you complain, the more likely you are to have access to the necessary information. If you wait, you might misplace a receipt or even lose a piece of product that needs to be returned.
Be Accurate
Make sure you have emails, receipts and more before making your complaint. Validity and accuracy go a long way when it comes to getting results.
Be Nice
As the old saying goes, you get more flies with honey than you do with vinegar. So before complaining, take a deep breath. No matter how mad you are, it’s a better idea to make a calm, polite complaint. A business is more likely to take you seriously if you’re kind. And remember: The customer service agent is just that. They didn’t have anything to do with what happened, so be nice.
Be Smart
It can be beneficial to complain on social media, but only if you use the right ones. As US News reports, Facebook and Instagram aren’t a great place to explain your gripe. That’s because the algorithm those sites use can prevent people who aren’t your “friends” from seeing the post. Twitter, on the other hand, is where it’s at. On Twitter, users from everywhere can see your posts. Not only that, many businesses have specific customer service accounts on Twitter to handle complaints. A quick search using the name of the company and word “service” can usually help unearth them.
